Shipping Policy

Thank you for shopping at Wexdaro.

We aim to provide clear and transparent information about order processing, shipping arrangements, delivery availability, tracking, and other shipment-related matters.

This Shipping Policy applies to orders placed through our official website, https://wexdaro.com/.

Please review the following information before completing your purchase.

1. Order Processing

Orders are processed after successful payment confirmation and any necessary order verification.

Our regular business days are Monday through Friday, excluding applicable public holidays.

Order processing may include:

• Reviewing the order and payment information.

• Confirming product availability.

• Verifying selected product variants and quantities.

• Preparing purchased items for shipment.

• Checking the included products and accessories.

• Packaging items for transportation.

• Arranging collection or dispatch with a shipping provider.

Processing times may vary depending on the products ordered, product availability, order volume, and operational circumstances.

Orders placed during weekends or public holidays may begin processing on the next business day.

If an unexpected issue significantly affects the processing of your order, we will make reasonable efforts to provide relevant information and available resolution options.

2. Shipping Destinations

Available shipping destinations are determined by the delivery locations supported at checkout.

Customers should enter their complete delivery address to confirm whether shipping is available.

If a destination is not supported, the checkout process may not offer a shipping method.

Shipping availability may be affected by carrier restrictions or other logistical conditions.

We recommend confirming delivery availability during checkout before completing your order.

If you have questions about shipping to a particular destination, please contact our customer support team before purchasing.

3. Shipping Rates and Charges

Shipping charges depend on the available delivery methods, shipping destination, and applicable order conditions.

The shipping options and charges available for your order will be displayed during checkout before payment is completed.

Customers should review the final shipping charge and order total before confirming a purchase.

Where a promotional or free shipping arrangement is available, the relevant eligibility requirements and applicable conditions will be reflected during checkout.

Shipping promotions or free shipping should not be assumed to apply unless they are expressly offered for the relevant order.

If no shipping method is available for the entered destination, the order may not be eligible for delivery to that location.

4. Estimated Delivery Times

Delivery times may vary depending on the shipping destination, selected delivery method, carrier operations, and other relevant circumstances.

Where available, estimated delivery information may be displayed during checkout, included in shipping communications, or provided through the relevant tracking service.

Order processing time and transportation time are separate stages of fulfillment.

Delivery estimates may be affected by:

• Shipping destination and distance.

• Carrier transportation schedules.

• Product availability and preparation requirements.

• Customs inspections and clearance procedures.

• Local delivery conditions.

• Public holidays and peak shipping periods.

• Weather-related disruptions.

• Transportation interruptions.

• Other circumstances affecting delivery services.

Estimated delivery dates are provided for guidance and are not guaranteed unless an express delivery commitment has been made.

If your shipment experiences an unexpected delay, please contact our customer support team for assistance.

Nothing in this section limits any delivery rights or remedies available under applicable consumer protection laws.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

The confirmation may include:

• Order number.

• Purchased products.

• Selected product variants.

• Product quantities.

• Billing and shipping information.

• Purchase amount.

• Applicable shipping charges.

• Other relevant order details.

Please review your order confirmation carefully.

If you notice an incorrect shipping address, product selection, or other order detail, please contact us as soon as possible.

An order confirmation does not necessarily mean that the order has already been dispatched.

6. Shipping Confirmation and Tracking

When tracking information is available for your shipment, we will provide the relevant details through shipping communications or the available order tracking service.

Tracking information may include:

• Tracking number.

• Shipping carrier.

• Shipment status.

• Available tracking updates.

• Estimated delivery information where provided by the carrier.

Tracking records may take additional time to become active after a package has been prepared or handed to the shipping provider.

The availability and frequency of tracking updates depend on the carrier and delivery service.

If you require assistance understanding your shipment status, please contact us with your order number.

Customer Support Email: [email protected]

7. Shipping Address Accuracy

Customers are responsible for entering complete and accurate delivery information during checkout.

Please carefully review the following details:

• Recipient name.

• Street address.

• Building, apartment, or unit number, where applicable.

• City and region.

• Postal or ZIP code.

• Country or delivery destination.

• Contact telephone number.

Incomplete or incorrect delivery information may result in shipping delays or unsuccessful delivery attempts.

If you notice an error in your delivery address after placing an order, please contact our customer support team as soon as possible.

We will review whether the address can be corrected before dispatch.

Once a shipment has been handed to a carrier, address changes may no longer be possible.

Any additional charges resulting from delivery address problems will be assessed according to the circumstances, responsibility for the error, and applicable consumer rights.

8. Shipping Delays

While we aim to arrange order fulfillment within the applicable processing and shipping arrangements, unexpected delays may occasionally occur.

Possible causes include:

• Carrier service interruptions.

• Customs inspections.

• Transportation disruptions.

• Severe weather conditions.

• Public holidays.

• High shipping volumes.

• Delivery restrictions.

• Incomplete shipping information.

• Other circumstances beyond our reasonable control.

If your order has not arrived within the applicable estimated delivery period, please contact our customer support team.

Please provide your order number and any available tracking details.

We will review the available shipment information and contact the relevant shipping provider where appropriate.

Where a delay gives rise to cancellation, refund, or other rights under applicable law, those rights will be respected.

9. Lost or Missing Packages

If your order appears to have been lost during shipment or has not arrived as expected, please contact our customer support team.

When reporting a delivery issue, please provide:

• Your order number.

• Available tracking information.

• The relevant shipping address.

• A brief explanation of the issue.

We will review the shipment records and investigate with the relevant delivery provider where appropriate.

If a package is confirmed lost during transportation, we will arrange an appropriate resolution according to the circumstances and applicable consumer rights.

Possible resolutions may include:

• A replacement shipment.

• A refund.

• Another suitable arrangement agreed with the customer.

A package being marked as delivered in tracking records does not automatically prevent us from reviewing a report that the order was not received.

We will consider the available evidence and applicable legal requirements when reviewing delivery disputes.

10. Damaged Products During Shipping

We recommend checking your purchased items after delivery.

Wexdaro offers camping storage accessories, folding utility wagons, cookware, dining utensils, and other outdoor products.

Some items may contain moving parts, multiple accessories, or components that require careful handling.

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible.

Examples include:

• A folding camping wagon arriving with a damaged wheel, handle, or folding component.

• A camping storage container arriving cracked or broken.

• A storage bag arriving with damaged fittings or missing accessories.

• Camping cookware arriving bent, cracked, or otherwise damaged.

• A cookware set arriving without the components listed in the product description.

• An incorrect item or product variant being delivered.

Please provide your order number, a description of the issue, and relevant photographs where available.

We will review the matter and explain the appropriate next steps.

Depending on the circumstances, available remedies may include replacement components, a replacement product, a refund, or another suitable resolution.

For further information, please review our Return & Refund Policy.

11. Multiple Items and Separate Shipments

Orders containing multiple products may occasionally be delivered in separate packages.

This may occur because of product availability, packaging requirements, shipment arrangements, or fulfillment operations.

For example, larger camping storage and transport accessories may require different packaging arrangements from smaller cookware or dining products.

Separate packages may arrive at different times.

Where available, relevant tracking information will be provided for individual shipments.

If you receive only part of your order, please review any available shipment information before contacting us.

If you remain unsure about the status of missing items, contact our customer support team with your order number.

We will review the available fulfillment information and assist you.

12. Customs, Import Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other destination-specific requirements.

The treatment of these charges may vary depending on the delivery destination and applicable laws.

Any taxes, duties, or other charges collected during checkout will be reflected in the applicable order total.

Where additional import-related charges may apply outside checkout, responsibilities should be disclosed in accordance with applicable legal requirements.

Customs processing may affect delivery times.

For questions about shipping arrangements or destination-related charges, please contact us before placing an order.

13. Undeliverable and Returned Packages

A shipment may occasionally be returned to the sender because of:

• An incomplete or incorrect delivery address.

• Repeated unsuccessful delivery attempts.

• Recipient unavailability.

• Carrier delivery restrictions.

• Other shipping-related circumstances.

If a package is returned as undeliverable, we will review the available information.

Depending on the circumstances, we may contact the customer to discuss the available options.

These may include:

• Correcting the delivery address.

• Arranging a new shipment where possible.

• Canceling the affected order.

• Processing an applicable refund.

Any additional shipping fees will be assessed according to the reason for the delivery failure, the information disclosed to the customer, and applicable law.

Customers will not automatically be held responsible for failures caused by our error or by circumstances for which the seller is legally responsible.

14. Camping Equipment and Packaging

Certain Wexdaro products may require different packaging methods because of their dimensions, materials, or included components.

For example:

Camping Storage & Transport

Folding utility wagons, storage containers, carrying bags, and related accessories may require packaging appropriate to their size and construction.

Camping Cookware & Dining

Pots, pans, kettles, utensils, and other camping dining accessories may require appropriate protection to reduce the risk of transportation damage.

Customers should inspect delivered products before use.

If a product is damaged, incomplete, or appears unsafe, please contact us for assistance.

15. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will review whether the request can be completed before processing or dispatch.

Once an order has shipped, changes or cancellation may no longer be possible through the normal fulfillment process.

Customers may still request an eligible return after delivery in accordance with our Return & Refund Policy.

If a paid order is successfully canceled before dispatch, the applicable refund will be issued to the original payment method.

Nothing in this section limits mandatory cancellation or refund rights provided under applicable law.

16. Returns and Refunds

Wexdaro accepts eligible return requests within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

For voluntary change-of-mind returns, products generally must remain unused, complete, and in their original condition.

Customers are generally responsible for return shipping costs associated with voluntary change-of-mind returns.

If a product is confirmed to be damaged, defective, or incorrectly supplied, Wexdaro will cover reasonable return shipping costs when a return is required.

Approved refunds are generally processed within 5–10 business days after approval and issued to the original payment method.

For detailed information about return eligibility, return instructions, shipping responsibilities, exchanges, and refunds, please review our Return & Refund Policy.

Please contact our customer support team before sending any product back.

The business address listed below is not necessarily our return processing address.

An applicable return address will be provided when a return is authorized.

17. Customer Support

If you have questions about order processing, shipping availability, delivery charges, tracking information, shipping delays, or an existing order, please contact our customer support team.

Email: [email protected]

Phone: +86 188 5726 3941

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Please include your order number when requesting assistance with an existing purchase.

Business Information

BRAND: Wexdaro

LEGAL COMPANY NAME: Liuyang Chengjin Trading Co., Ltd.

OWNER / REPRESENTATIVE: Feng Wencheng

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://wexdaro.com/

BUSINESS ADDRESS: No. 75, Qiaotou Group, Xianzhou Village, Gugang Town, Liuyang, Changsha, Hunan Province, China

Customer Support Phone: +86 188 5726 3941