Privacy Policy

At Wexdaro, we respect the privacy of our customers and website visitors. We are committed to handling personal information responsibly and providing clear information about how personal data is collected, used, disclosed, and protected when you interact with our online store.

This Privacy Policy applies to our official website, https://wexdaro.com/, and the online retail services provided through it.

Wexdaro is owned and operated by Liuyang Chengjin Trading Co., Ltd. In this Privacy Policy, "Wexdaro," "we," "us," and "our" refer to the brand and its operating company.

This policy explains our general data practices, including the information we may collect, the reasons for processing it, the service providers involved, and the privacy rights that may apply to you.

Where applicable law requires consent for specific data processing activities, we will request that consent separately.

1. Information We Collect

We may collect personal information when you browse our website, place an order, contact customer support, subscribe to marketing communications, or use other available services.

The categories of information collected depend on your interactions with our store.

Personal and Contact Information

We may collect:

• Full name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

• Other information voluntarily provided when contacting our customer support team.

Order and Purchase Information

When you place an order through our website, we may collect and process:

• Order number and transaction references.

• Purchased products and selected variants.

• Product quantities and purchase amounts.

• Billing and shipping details.

• Order confirmation and fulfillment information.

• Shipping and delivery status.

• Return, replacement, and refund information.

• Relevant communications associated with an order.

This information helps us manage purchases and respond to order-related inquiries.

Payment and Transaction Information

Payments are processed through the payment service providers available at checkout.

Depending on the selected payment method, we may receive transaction-related information such as payment confirmation, payment status, transaction identifiers, and limited payment method details.

Relevant payment providers may independently collect and process financial information necessary to authorize and complete transactions.

Please do not send complete payment card numbers, card security codes, payment account passwords, or other sensitive payment credentials through ordinary customer support emails.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically through website functionality or enabled technologies.

This information may include:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and products viewed.

• Referring website information.

• Dates and times of website interactions.

• Shopping cart and checkout activity.

• Cookie identifiers and similar online identifiers.

• Website performance and security information.

The specific information collected depends on our website configuration, your browser settings, and applicable privacy preferences.

2. How We Use Personal Information

We process personal information for purposes reasonably related to operating our online retail business.

These purposes may include:

• Processing and confirming orders.

• Verifying payment and transaction information.

• Preparing products for shipment.

• Arranging delivery and providing shipment updates.

• Responding to questions about our camping accessories.

• Managing order changes and cancellations.

• Handling returns, refunds, replacements, and other after-sales matters.

• Maintaining website functionality and security.

• Detecting and preventing fraudulent or unauthorized transactions.

• Maintaining necessary business and transaction records.

• Complying with applicable legal and regulatory obligations.

• Improving website functionality and shopping experiences.

• Sending marketing communications where permitted.

• Understanding website usage and measuring advertising performance where relevant services are enabled.

We aim to collect and use information appropriate for the relevant business purpose.

Where applicable law requires a legal basis for processing personal data, we rely on an appropriate basis depending on the circumstances, such as performance of a contract, compliance with a legal obligation, legitimate interests, or consent.

3. Shopify and Online Store Services

Our online store operates using Shopify, which provides services supporting website functionality, shopping carts, checkout, customer accounts, order management, and other e-commerce operations.

Personal information submitted through our website may be processed by Shopify and relevant service providers to support these functions.

Depending on the services involved, such information may include:

• Customer contact details.

• Order and purchase information.

• Shipping and billing information.

• Payment status and transaction references.

• Website usage and technical information.

Shopify may process certain information in accordance with its applicable privacy practices and service arrangements.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

4. Payment Processing

When you make a purchase, payment is handled through the payment method selected during checkout.

The relevant payment service provider may process the information needed to authorize, verify, and complete the transaction.

We may receive transaction confirmations and other payment-related records needed to manage purchases, refunds, and customer support inquiries.

Payment providers maintain their own applicable security and privacy practices.

We encourage customers to review the privacy information provided by their selected payment service.

5. Shipping and Order Fulfillment

To process and deliver orders, we may share necessary customer and order information with shipping carriers, fulfillment service providers, and logistics partners.

This information may include:

• Recipient name.

• Delivery address.

• Contact telephone number.

• Purchased products and quantities.

• Shipping instructions where applicable.

• Tracking numbers and delivery status.

The information is used for preparing shipments, arranging transportation, providing delivery updates, and investigating delivery issues.

Relevant shipping and fulfillment providers may process information according to their own applicable privacy practices.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support normal website operations and improve the shopping experience.

These technologies may include browser cookies, pixels, tags, scripts, and related online identifiers.

Depending on the technologies enabled, they may be used for:

• Maintaining shopping cart contents.

• Supporting checkout functionality.

• Remembering website preferences.

• Providing security and fraud prevention features.

• Understanding website traffic and performance.

• Measuring advertising effectiveness.

• Supporting advertising and personalization where permitted.

Some cookies are necessary for essential website functionality.

Other cookies or similar technologies may be used for analytics, advertising, or additional features.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential tracking technologies.

Customers may be able to manage cookie preferences through their browser settings and any privacy preference controls made available on our website.

Disabling certain cookies may affect the operation of some website features.

7. Advertising and Analytics Technologies

We may use third-party advertising and analytics services to understand website performance and evaluate marketing activities.

If such services are enabled, they may collect or receive information through cookies, tracking pixels, scripts, APIs, or similar technologies.

Depending on the provider and its configuration, information may include:

• IP addresses and device information.

• Browser and operating system details.

• Online identifiers.

• Pages and products viewed.

• Shopping cart interactions.

• Checkout-related events.

• Advertising interactions.

• Purchase-related events used for advertising measurement.

These technologies may support campaign measurement, advertising attribution, website analytics, fraud prevention, or other advertising-related purposes.

The information shared depends on the services actually used, their technical configuration, and applicable privacy requirements.

Where necessary, we will provide appropriate privacy notices, obtain required consent, and respect applicable withdrawal or opt-out requests.

If we enable specific advertising partners or tracking services that require additional disclosures, we will update our privacy information accordingly.

8. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our online store, provide services, or fulfill applicable legal obligations.

Categories of recipients may include:

Website and Technology Providers

Service providers supporting our website, technical operations, security, maintenance, and online store functionality.

Payment Service Providers

Providers involved in payment authorization, transaction processing, refund processing, and payment-related verification.

Shipping and Fulfillment Providers

Carriers, logistics partners, and fulfillment services responsible for processing and delivering customer orders.

Customer Support Services

Providers assisting with customer inquiries, order-related communications, or other support functions where applicable.

Analytics and Advertising Providers

Providers supporting website analytics, advertising measurement, attribution, or relevant advertising services where those services are enabled.

Legal and Regulatory Authorities

Government authorities, courts, regulators, or other legally authorized recipients when disclosure is required by applicable law or a valid legal request.

We seek to limit personal information disclosures to what is appropriate for the relevant purpose.

Some disclosures associated with advertising technologies may qualify as targeted advertising, sharing, or similar activities under applicable privacy laws.

Where required, we will provide relevant notices and privacy choices.

9. Marketing Communications

If you subscribe to our newsletter or otherwise request marketing communications, we may use your email address to send information about Wexdaro products, new arrivals, and store-related updates.

Marketing communications will be sent in accordance with applicable laws and relevant consent requirements.

Where consent is required, we will obtain the appropriate consent before sending promotional messages.

You may unsubscribe from marketing emails using the instructions provided in the relevant message or by contacting our customer support team.

Unsubscribing from marketing communications does not prevent necessary transactional messages, including order confirmations, shipping updates, refund information, or responses to customer inquiries.

10. Data Security

We take reasonable technical, administrative, and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

Security practices may include appropriate account access controls, operational procedures, and safeguards made available by the services used to operate our website.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We cannot guarantee absolute security against every possible security incident.

Customers should also take appropriate precautions when sharing personal information or accessing online services.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal and business requirements.

Retention periods may depend on:

• Processing and fulfilling orders.

• Customer service inquiries.

• Shipping and delivery issues.

• Returns, refunds, and replacements.

• Payment disputes and fraud prevention.

• Accounting and financial recordkeeping.

• Legal or regulatory obligations.

• Website security and operational requirements.

When information is no longer reasonably required, we take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable requirements.

Information processed by third-party service providers may also be subject to their applicable retention practices.

12. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion of certain personal information.

• Requesting restrictions on particular processing activities.

• Objecting to certain uses of your information.

• Withdrawing consent where processing is based on consent.

• Requesting a copy of your information where applicable.

• Opting out of certain targeted advertising or data-sharing activities where applicable.

Some rights are subject to legal exceptions, identity verification requirements, or necessary business recordkeeping obligations.

To submit a privacy-related request, please contact:

Email: [email protected]

We will review and respond to eligible requests in accordance with applicable privacy laws.

13. International Data Processing

Wexdaro operates an online retail website that may serve customers across different countries and regions.

Personal information may be processed by our company or relevant service providers in locations outside the customer's country or region of residence.

These locations may have privacy and data protection laws that differ from those applicable in the customer's jurisdiction.

Where required by applicable law, we aim to implement appropriate safeguards for international personal data transfers.

14. Children's Privacy

Our website is intended for general retail customers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection would violate applicable law.

If you believe that a child has provided personal information requiring review or removal, please contact our customer support team.

We will review the matter and take appropriate action in accordance with applicable legal requirements.

15. Third-Party Websites and External Links

Our website may contain links to independently operated third-party websites or services.

These websites may maintain their own privacy policies, terms, and information-handling practices.

We encourage visitors to review the relevant privacy policies before submitting personal information through external websites.

This Privacy Policy does not govern websites or services that we do not operate.

Our responsibilities relating to third-party services remain subject to applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business operations, service providers, advertising technologies, or applicable legal requirements.

Any revised version will be published on this page.

Where required by applicable law, we will provide additional notice or obtain consent for relevant material changes.

Customers are encouraged to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise applicable privacy rights, please contact our customer support team.

Email: [email protected]

Phone: +86 188 5726 3941

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

BRAND: Wexdaro

LEGAL COMPANY NAME: Liuyang Chengjin Trading Co., Ltd.

OWNER / REPRESENTATIVE: Feng Wencheng

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://wexdaro.com/

BUSINESS ADDRESS: No. 75, Qiaotou Group, Xianzhou Village, Gugang Town, Liuyang, Changsha, Hunan Province, China

Customer Support Phone: +86 188 5726 3941