Contact Us

Welcome to Wexdaro's Contact Us page.

If you have questions about our camping accessories, need assistance with an existing order, or would like information about payments, shipping, returns, or refunds, please contact our customer support team.

We aim to provide clear and helpful information regarding our products and online shopping services.

Customer Support

You can reach our customer support team using the following contact details:

Email: [email protected]

Phone: +86 188 5726 3941

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

For order-related inquiries, please include your order number and a brief description of your request.

Providing relevant information will help our team identify your order and review the matter.

Messages received outside our regular support hours will be reviewed during the next available support period.

Product Inquiries

Wexdaro offers practical camping accessories organized into two main product collections:

• Camping Storage & Transport

• Camping Cookware & Dining

If you have questions about a particular product, please review the relevant product page before placing an order.

Product information may include dimensions, materials, available variants, product features, intended uses, and included accessories.

If you need additional information about a folding utility wagon, camping storage accessory, outdoor cooking utensil, or dining product, please contact our customer support team.

For camping storage and transport accessories, we recommend reviewing available dimensions, construction details, and any stated loading limitations.

For camping cookware and dining products, please review the available material information, intended heating methods, and usage instructions where applicable.

Our support team can assist with questions about the information provided for individual products.

Order Assistance

If you need assistance with an order confirmation, purchased product, selected variant, or other order-related matter, please contact us.

When requesting assistance, please provide:

• Your order number.

• The email address used when placing the order.

• The relevant product name, if applicable.

• A brief explanation of your question.

If you need to request an order modification or cancellation, please contact us as soon as possible.

We will review whether the requested change can be completed before the order is processed or dispatched.

Once an order has been shipped, changes or cancellations may no longer be possible.

For additional information, please review our Terms of Service and Return & Refund Policy.

Shipping and Delivery Inquiries

If you have questions about shipping availability, delivery estimates, tracking information, or the status of an existing shipment, please contact our customer support team.

When submitting a shipping inquiry, please include your order number and any available tracking details.

If you notice an error in your delivery address after placing an order, contact us as soon as possible.

We will review whether the shipping information can be updated before dispatch.

Changes to delivery information cannot be guaranteed once an order has entered the shipping process.

Available shipping destinations and delivery methods are determined by the options supported during checkout.

For information about order processing, shipping charges, estimated delivery times, and other delivery arrangements, please review our Shipping Policy.

Returns, Refunds, and Replacements

If you would like to request a return, ask about a refund, or report an issue with a delivered product, please contact our customer support team.

When contacting us about a return or product issue, please provide:

• Your order number.

• The product name.

• The reason for your request.

• A description of any damage, defect, missing component, or incorrect item.

• Relevant photographs where available.

Our customer support team will review the information and provide the appropriate next steps.

Please contact us before sending any product back.

If a return is authorized, we will provide the applicable return instructions and return address.

The business address listed below is not necessarily our return processing address. Please do not send returned products to that location unless specifically instructed.

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible so the issue can be reviewed.

Depending on the circumstances and applicable consumer rights, an appropriate resolution may include a replacement, refund, missing component, or another suitable remedy.

For complete information about return eligibility, return shipping costs, refund procedures, and replacement arrangements, please review our Return & Refund Policy.

Payment Inquiries

If you experience difficulties completing a payment or have questions about a transaction associated with an order, please contact our customer support team.

Available payment methods are displayed during checkout.

Payment transactions are processed through the relevant payment service providers.

For your security, please do not send complete payment card numbers, card security codes, passwords, or other sensitive payment credentials through email.

If your inquiry relates to a completed transaction, please provide your order number and a brief description of the issue.

Privacy-Related Inquiries

If you have questions about how your personal information is collected, used, stored, or shared through our website, please review our Privacy Policy.

You may also contact us to submit a privacy-related question or request.

Privacy Contact Email: [email protected]

We will review applicable privacy requests in accordance with relevant legal requirements.

Business Information

BRAND: Wexdaro

LEGAL COMPANY NAME: Liuyang Chengjin Trading Co., Ltd.

OWNER / REPRESENTATIVE: Feng Wencheng

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://wexdaro.com/

BUSINESS ADDRESS: No. 75, Qiaotou Group, Xianzhou Village, Gugang Town, Liuyang, Changsha, Hunan Province, China

Customer Support Phone: +86 188 5726 3941

If you require further assistance with a product, an order, or our store policies, please contact our customer support team using the details provided above.