Return & Refund Policy

At Wexdaro, we aim to provide clear and transparent information about returns, refunds, replacements, and order-related concerns.

If you are not satisfied with your purchase, receive a damaged or incorrect product, or experience another issue with your order, please review this policy and contact our customer support team for assistance.

This policy applies to purchases made through our official website, https://wexdaro.com/.

1. Return Eligibility

We accept eligible return requests within 30 days of the date your order is delivered.

For voluntary change-of-mind returns, products must generally meet the following conditions:

• The product must be unused and in its original condition.

• All original components, accessories, and included items must be present.

• The product should be returned in its original packaging where reasonably possible.

• Proof of purchase or a valid order number must be provided.

• The product must not have been damaged through misuse, improper handling, or unauthorized modification.

Products that have been used, significantly altered, or damaged after delivery may not qualify for a voluntary change-of-mind return.

These conditions do not restrict any mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: [email protected]

Please provide the following information:

• Your order number.

• The name of the product you wish to return.

• The reason for your return request.

• Relevant photographs if the product is damaged, defective, incomplete, or incorrect.

Our customer support team will review your request and provide the applicable return instructions.

Please contact us before sending any products back.

If a return is authorized, we will provide the appropriate return address and shipping instructions.

The business address displayed on our website is not necessarily our return processing address. Please do not send products to that location unless specifically instructed by our customer support team.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact our customer support team as soon as reasonably possible.

Examples of issues include:

• A folding camping wagon arriving with a broken wheel or damaged component.

• A camping storage container arriving cracked or otherwise damaged.

• A storage accessory arriving with missing parts or fittings.

• A camping pot, pan, or dining accessory arriving damaged or defective.

• A cookware set arriving without the components listed in the product description.

• Receiving an incorrect product, color, size, or variant.

• Receiving a product that materially differs from the item purchased.

Please include your order number, a description of the issue, and photographs where available.

We will review the information and offer an appropriate resolution based on the circumstances.

Depending on the issue and applicable consumer rights, available remedies may include:

• A replacement product.

• Replacement components where appropriate.

• A refund.

• Another suitable resolution agreed with the customer.

If a return is required because of a confirmed defect, shipping damage, or an incorrect product supplied by us, Wexdaro will cover reasonable return shipping costs.

Nothing in this section limits the rights customers may have under applicable consumer protection laws.

4. Change-of-Mind Returns

If you change your mind about an eligible product, you may request a return within 30 days of delivery.

For a voluntary change-of-mind return, the product must generally be unused, complete, and in its original condition.

Customers are generally responsible for return shipping costs associated with voluntary change-of-mind returns, unless otherwise agreed or required by applicable law.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where otherwise required by law.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been processed.

5. Camping Storage & Transport Products

Our Camping Storage & Transport collection includes products such as folding utility wagons, portable storage containers, camping storage bags, and related accessories.

For voluntary change-of-mind returns:

• Folding utility wagons should be unused and free from damage caused by loading, transportation, or outdoor use.

• Wheels, handles, folding mechanisms, and other original components should be included.

• Storage containers should be unused and free from cracks or damage caused after delivery.

• Storage bags and carrying accessories should be returned with their original straps, closures, and included accessories.

• Products should not have been significantly modified or improperly handled.

Reasonable handling needed to inspect a product will be considered according to the product's characteristics and applicable consumer rights.

If you receive a wagon with a defective folding mechanism, a broken wheel, or another product issue, please contact us before using the affected item.

Defective or incorrectly supplied goods will be handled separately from voluntary change-of-mind returns.

6. Camping Cookware & Dining Products

Our Camping Cookware & Dining collection includes outdoor cooking utensils, portable cookware, dining accessories, and related camping products.

For voluntary change-of-mind returns:

• Cookware should generally be unused and in its original condition.

• Pots, pans, kettles, and related cooking accessories should not have been used for cooking.

• Dining utensils and other food-contact items should generally be unused.

• All original lids, handles, utensils, attachments, and included components should be present.

• Products should not show damage caused by heating, improper cleaning, misuse, or unauthorized modification.

For hygiene-related reasons, certain opened or used food-contact products may not qualify for a voluntary change-of-mind return where permitted by applicable law.

This does not prevent customers from requesting an appropriate remedy if a product is defective, damaged, incorrectly supplied, or otherwise fails to meet applicable legal requirements.

If cookware arrives damaged or appears unsafe to use, please contact our customer support team before using it.

7. Missing Items or Incomplete Orders

If your order arrives without all purchased products or a product set is missing listed components, please contact us for assistance.

When reporting a missing item, please provide:

• Your order number.

• The name of the affected product.

• A description of the missing item or component.

• Photographs of the received products and packaging where available.

We will review the order and shipment information.

Please note that orders containing multiple items may occasionally arrive in separate packages.

If an item is confirmed missing from a completed delivery, we will arrange an appropriate resolution, which may include sending the missing item or issuing a refund where applicable.

8. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Voluntary Change-of-Mind Returns

Customers are generally responsible for the cost of returning eligible products when they no longer want the item or wish to return it for personal preference reasons.

Damaged, Defective, or Incorrect Products

If the issue is confirmed to be our responsibility, Wexdaro will cover reasonable return shipping costs when a return is required.

Other Return Circumstances

For situations not specifically addressed above, please contact our customer support team before arranging a return shipment.

We will review the circumstances and explain the applicable return procedure.

Customers should not assume that a prepaid return shipping label will automatically be provided for every request.

9. Return Inspection and Approval

Once a returned product is received, we will review its condition and the reason for the return.

Our inspection may consider:

• The condition of the returned item.

• Whether the product is complete.

• Whether the relevant accessories are included.

• Any reported defects or damage.

• The original order details.

• The applicable return conditions.

If the return is approved, the applicable refund will be processed.

If a voluntary return does not meet the stated conditions, we will explain the reason and discuss available options.

We will handle all return requests in accordance with applicable consumer protection requirements.

10. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

We generally process approved refunds within 5–10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If you have not received an approved refund after the expected processing period, please contact our customer support team.

Email: [email protected]

Please provide your order number so we can review the relevant refund information.

11. Exchanges and Replacements

If you receive a damaged, defective, incomplete, or incorrect product, please contact us to discuss the available replacement or refund options.

Replacements are subject to product availability.

If the original product is unavailable, we will discuss an appropriate alternative with you.

Where a suitable replacement cannot be provided, an applicable refund may be offered in accordance with your consumer rights.

If you would like a different product, color, size, or variant for personal preference reasons, please contact us to review the available return and repurchase options.

12. Order Cancellations

If you need to cancel an order, please contact our customer support team as soon as possible.

We will review whether the order can be canceled before processing or dispatch.

Once an order has been shipped, cancellation may no longer be possible.

In that situation, you may request an eligible return after delivery according to this policy.

If a paid order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

Nothing in this section restricts mandatory cancellation or refund rights provided by applicable law.

13. Lost Packages and Delivery Issues

If your order has not arrived within the expected delivery period, please contact us with your order number and any available tracking details.

We will review the shipment information and coordinate with the relevant shipping provider where appropriate.

If a package is confirmed lost during shipment, we will work with you to arrange an appropriate resolution.

Depending on the circumstances, this may include a replacement shipment, refund, or another suitable remedy.

A tracking status marked as delivered does not automatically prevent us from reviewing a customer's report that an order was not received.

Customer rights under applicable law remain unaffected.

14. Customer Support

If you have questions about returns, refunds, replacements, order cancellations, damaged products, or incomplete deliveries, please contact our customer support team.

Email: [email protected]

Phone: +86 188 5726 3941

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Please include your order number when contacting us about an existing purchase.

Business Information

BRAND: Wexdaro

LEGAL COMPANY NAME: Liuyang Chengjin Trading Co., Ltd.

OWNER / REPRESENTATIVE: Feng Wencheng

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://wexdaro.com/

BUSINESS ADDRESS: No. 75, Qiaotou Group, Xianzhou Village, Gugang Town, Liuyang, Changsha, Hunan Province, China

Customer Support Phone: +86 188 5726 3941